Support

Get help with Dropbell — sign-in issues, missing notifications, account questions, anything.

Common questions

I'm not getting push notifications

• Open Dropbell → tap the gear icon (top right) → check that Notifications are enabled
• iOS Settings → Notifications → Dropbell → make sure "Allow Notifications" is on
• Open the Channels tab and verify the channel you're subscribed to has its toggle green/on
• If you set quiet hours, matches outside that window won't push (they still appear in the Notifications tab)

I keep getting notifications I don't want

• Tap any notification card → tap Mute keyword to silence just that match phrase
• Or open the Channels tab → toggle the channel off entirely
• Or set the channel's notification level to "Silent — feed only" so matches log without pinging

The Sign in with Apple button doesn't do anything

• This usually means the app build is stale. Force-quit and reopen Dropbell. If it still doesn't work, email support.

I signed in with Apple but see no channels

• Dropbell pulls alerts from Discord channels — you need to also link a Discord account that's a member of one of our supported communities. Tap the Link Discord banner at the top of the app.

How do I delete my account?

Email anepetcare@gmail.com from the email address tied to your account and we'll remove all associated data within 30 days. You can also revoke Dropbell's Discord access anytime at Discord settings → Authorized Apps, which immediately severs your sign-in.

How do I add or change my keywords?

• Open the Channels tab → tap the channel you want
• In the channel setup, type a keyword into the input and tap Add
• Use +phrase to require it, -phrase to exclude. Examples: +nike +size 10, -fake -replica.

Notifications stopped working after a long time

iOS sometimes invalidates push tokens. Force-quit Dropbell and reopen it — the app will re-register on launch and pings should resume within a few minutes.

Privacy

For details on what data we collect and how it's used, see our Privacy Policy.

Found a bug? Suggestion?

Email anepetcare@gmail.com with what happened. Including a screenshot, the time it happened, and which device + iOS version helps us track issues quickly.